FAQs

An eSIM (embedded SIM) is a digital version of the traditional SIM card. Instead of inserting a physical plastic card into your phone, you simply scan a QR code that instantly and securely connects your device to our mobile network.

Most modern smartphones (including recent iPhone, Samsung Galaxy, and Google Pixel models) fully support eSIM. Before making a purchase, we recommend checking your device's mobile network settings or reviewing the list of supported devices on our website.

The entire process is digital and takes just a few minutes. After a successful purchase, you will receive an email with a QR code and simple installation steps. The activation of the package itself happens automatically the moment you arrive in Greece and your phone connects to the local network.

Yes, absolutely! You can leave your physical SIM active for regular calls and messages from your home operator (please note that standard roaming rates may apply), while your Meraki.eSIM will be set exclusively for fast mobile data use.

To ensure a premium and stable experience for all users, our system is smartly designed. Every day you receive a powerful amount of super-fast internet. If you exceed that daily limit, your connection doesn't drop—the speed is simply adjusted gently for essential needs (like maps and text messages), and your full maximum speed capacity automatically renews every 24 hours.

We partner with all leading mobile operators across Greece. Our system is designed to automatically switch to the network offering the strongest and fastest signal at your current location, guaranteeing you continuous coverage.

Yes. Our eSIM allows you to turn on your personal hotspot and share your internet connection with your laptop, tablet, or travel companions at no extra cost.

Your plan's validity period does not begin upon purchase or when you install the QR code at home. The plan is activated only after you physically arrive in Greece and the eSIM successfully connects to a local network.

For security reasons, an eSIM profile can only be installed once. Please never delete the profile from your device settings until your trip is completely over. If you encounter any connection issues, contact us immediately instead of deleting the plan.

Our support team operates according to the highest global standards and is always here for you. You can reach us via email or the live chat on our website, and we will provide you with a fast and efficient solution in record time.