Privacy policy

Last Updated: February 21, 2026

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At Meraki.eSIM, we respect your privacy. We collect only the information necessary to provide reliable eSIM connectivity, process your payments securely, and improve your experience. This Privacy Policy explains what we collect, how we use it, and the choices you have.

This policy applies to all Meraki.eSIM websites under the domain merakiesim.com, our mobile applications, and related online services (collectively referred to as “Meraki.eSIM ”).

1. Information We Collect

We collect information that helps us provide, improve, and support our services:

Account and Contact Information

  • Name, email address, phone number, and billing address when you create an account or make a purchase.

Payment Information

  • Payment details are processed securely through Stripe. Meraki.eSIM does not store full card details on its servers.

Usage and Technical Data

  • Device and network data (e.g., IP address, browser type, operating system).
  • Self-hosted analytics via Rybbit to understand traffic and performance without third-party profiling.

Support Interactions

  • Messages and chat transcripts when you contact us through ChatWoot (self-hosted).

eSIM Activation Data

  • Information related to eSIM provisioning and usage, such as ICCID, device EID, and network activation status.

Affiliate and Referral Data

  • Cookies or coupon codes used to track referrals and affiliate commissions.

Marketing and Performance Data

  • Meta Pixel and Google Ads tracking to measure campaign effectiveness and reach users interested in our offers.

2. How We Use Your Information

We use collected data to:

  • Deliver and activate your eSIM plans;
  • Process payments and maintain purchase records;
  • Provide customer support and respond to requests;
  • Monitor performance and improve reliability;
  • Protect against fraud and abuse;
  • Run advertising campaigns on Meta and Google platforms.

We do not sell, rent, or trade your personal information to anyone.

3. Payments and Security

All payments are handled by Stripe, which meets PCI-DSS security standards.
We enforce TLS encryption for all communication between you and Meraki.eSIM .
Some stored data (such as credentials and billing info) may also be encrypted at rest.

4. Cookies and Tracking

We use cookies to improve site functionality and measure performance.
A cookie banner managed through Complianz lets you control which cookies you allow.

Marketing Cookies

  • Meta Pixel – used to measure conversions from ads on Facebook and Instagram.
  • Google Ads – used to understand ad performance and reach potential users.

You can disable or delete cookies in your browser settings at any time.

5. Data Storage and Retention

Your data is stored securely and retained until you request deletion of your account.
If you delete your account, we may retain anonymized billing records as required for legal or accounting purposes.

6. Data Sharing

Meraki.eSIM does not share personal data with telecom or eSIM partners.
Limited technical data may be exchanged only as necessary to activate or troubleshoot an eSIM, without exposing personal identifiers.

7. International Data Transfers

While Meraki.eSIM operates globally, your personal data is generally processed within the UK or EU.
However, third-party platforms like Meta and Google may process limited data outside these regions under their own compliance frameworks (e.g., EU-US Data Privacy Framework).

8. Your Choices and Controls

You can:

  • Contact us to delete or update your account information;
  • Manage cookies and marketing preferences through your browser;
  • Request assistance by email at [email protected]

9. Children’s Privacy

Meraki.eSIM is available to users under 18, but we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Policy Updates

We may update this Privacy Policy from time to time.
All changes will be reflected on this page, with the updated date shown above. We do not send separate email notifications.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:

Meraki.eSIM
Email: [email protected]